About
I am a strategic, analytical, and tech-savvy professional with a Bachelor’s Degree in Computer Information Systems from Arizona State University. With over two years of experience in IT Support, I specialize in diagnosing and resolving software and network issues to ensure optimal system reliability and performance. Additionally, I have extensive freelancing experience as a WordPress Developer and Front-End Web Developer, focusing on building responsive and interactive websites. My diverse skill set and proactive approach enable me to deliver efficient solutions and enhance system functionality for a wide range of clients.
WordPress Developer & Front-End Web Developer.
I am a versatile WordPress and Front-End Web Developer with a strong background in creating and customizing websites that are both visually appealing and highly functional. With extensive experience in developing custom WordPress themes and plugins, as well as proficiency in HTML, CSS, JavaScript, and modern front-end frameworks, I deliver responsive, user-friendly websites that meet and exceed client expectations..
- Email: ibrahim1alzubaidi@gmail.com
- Phone: +1(480)208-1928
- City: Chandler, AZ, USA
Skills
I possess a diverse skill set that spans IT support, WordPress development, and front-end web development. My expertise includes diagnosing and resolving technical issues, building responsive and interactive websites, and ensuring optimal system performance. With a strong foundation in both technical support and web development, I am well-equipped to handle a wide range of projects and deliver high-quality solutions.
Resume
Summary
Ibrahim Alzubaidi
Strategic, analytical, and tech savvy professional who holds a Bachelor’s Degree in Computer Information Systems from Arizona State University with strong skills in diagnosing and resolving hardware, software, and network issues to maintain optimal system reliability.
- Chandler, AZ, USA
- +1(480)208-1928
- ibrahim1alzubaidi@gmail.com
Education
Bachelor of Science (BS), Computer Information Systems
Dec-2021
Arizona State University | Tempe, AZ
Relevant Coursework:
- Computer Applications & Information Technology
- Fundamental of Coding
- Business Info Systems Development
- Business Database Systems
- Enterprise Web Technology
- Enterprise Process Analysis & Design
Relevant Professional Experience
Technical Support Specialist
2022 - Present
Arion Care Solutions, LLC | Chandler, AZ, USA
- Thoroughly analyze and address bottlenecks within the EVV system, resulting in a 15% reduction in reported issues, enhancement to system performance, and improving user performance satisfaction
- Develop and deliver technical training materials to ensure team members remain up-to-date with new software, systems, and to verify accuracy of system utilization and quality
- Collaborate cross-functionally with software and engineering teams to resolve technical support tickets promptly during system outages, as well as to provide feedback on trends or application quality for improvements
- Spearhead continuous process improvement initiatives including optimizing website performance and testing outputs of upgrades, successfully achieving a 20% speed improvement and increased user satisfaction
- Strategically plan testing protocols to optimize efficiency and effectiveness in identifying and resolving technical issues
- Enhance user experience by optimizing the website's contact form, resulting in a 40% reduction in response times
- Implement DocuSign for digitizing and expediting the form signing process, thus improving customer satisfaction
- Perform test procedures following issue resolutions to verify proper system functionality, ensuring seamless performance and reliability with strict alignment to regulatory compliance
- Maintain meticulous attention to detail in identifying trends in technical support requests, resulting in providing recommendations on areas of improvement in documentation and testing processes
- Showcase strong interpersonal communication skills in conveying technical information to non-technical users,
Contact
Location:
USA
Email:
ibrahim1alzubaidi@gmail.com
Call:
+1(480) 208-1928